TERMS & CONDITIONS
Buller Adventures reserves the right to modify transport routes in any situation deemed unsafe.
Buller Adventures shall not be held responsible for any damage, expense or inconvenience caused by change of schedule, vehicle breakdown, weather or any other conditions.
Booking and Payments
To confirm a booking payment is required, along with email acknowledgement from Buller Adventures that payment has been received.
Full payment is required at least 7 days prior to departure/hire
All prices are in NZD
Cancellation and Refunds
Cancellations are to be notified via email by the person making the booking.
Bookings cancelled more than 7 days before 10am on your date of travel/hire are fully refundable or transferable.
Bookings cancelled more than 48 hours but less than 7 days before 10am on your date of travel/hire are eligible for a 50% refund (of the total booking cost) or a full transfer.
Bookings cancelled within 48 hours of 10am on your date of travel/hire are non-refundable.
Failure to arrive at the arranged meet place within 30 minutes of the arranged meet time is considered to be a cancellation and no refunds or transfers are applicable. Please note this applies to shuttle transport, bike hire and any helicopter flights, but does not apply to vehicle relocation bookings.
If you have booked a service incorporating a helicopter flight and the helicopter is unable to fly for any reason, the helicopter portion of your booking will be refunded.
In the case of unforeseen circumstances beyond the control of Buller Adventures (including but not limited to occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facility/structure) restricting access to and/or use of The Old Ghost Road or the Paparoa Track and resulting in cancellation of your booking, our standard cancellation policies will not apply. In this event, bookings will be rendered non-refundable, however they will be 100% transferrable to another date(s) when access is unrestricted.
Safety Terms and Conditions
There are inherent risks in any adventure activity. It is a condition of Buller Adventures accepting your booking that you are aware of the potential dangers and have the skill level required to safely navigate your chosen route.