TERMS & CONDITIONS

Booking and Payments

 

  • To confirm a booking, payment is required along with email acknowledgement from Buller Adventures that payment has been received.

  • For charter transport and helicopter bookings a 50% deposit is required at time of booking to confirm your booking, with the balance required at least 7 days prior to your booking date.

  • All prices are in NZD

 

Cancellation and Refunds

 

  • Cancellations are to be notified via email by the person making the booking.

  • Bookings cancelled more than 7 days before 10am on your booking date are fully refundable or transferable (subject to availability).

  • Bookings cancelled more than 24 hours but less than 7 days before 10am on your booking date are eligible for a 50% refund (of the total booking cost) or are fully transferable (subject to availability).

  • Bookings cancelled within 24 hours of 10am on your booking date are non-refundable and non-transferable.

  • In the case of unforeseen circumstances beyond the control of Buller Adventures (including but not limited to occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facility/structure) restricting access to and/or use of The Old Ghost Road or the Paparoa Track and resulting in cancellation of your booking, our standard cancellation policies will not apply. In this event, bookings will be rendered non-refundable, however they will be fully transferrable to another date(s) when access is unrestricted (subject to availability).

  • If you have booked a service incorporating a helicopter flight and the helicopter is unable to fly for any reason, the helicopter portion of your booking will be refunded.

 

Indemnity

 

Buller Adventures reserves the right to modify transport routes in any situation deemed unsafe.

 

Buller Adventures shall not be held responsible for any damage, expense or inconvenience caused by change of schedule, vehicle breakdown, weather or any other conditions.

 

Safety Terms and Conditions

 

There are inherent risks in any adventure activity. It is a condition of Buller Adventures accepting your booking that you are aware of the potential dangers and have the skill level required to safely navigate your chosen route.